NOTICE FROM DERBY EXPRESS IN RESPONSE TO COVID-19

25/03/2020

 

  • Same day third party collections are no longer offered, anything booked before 12:00 on day one, will be collected on day two.

  • Due to current cirumstances we are no longer offering delivery of live fish or bees.

  • Please be aware we will not be allowing anyone to collect packages from our Derby branch, please arrange a re delivery for goods held with us.

  • No over the counter parcels are to be sent currently, please use www.apc-direct.co.uk as an alternative.

 

24/03/2020

Following from the Governments announcement on 23/03, please be aware we are collecting as normal for now, if anything changes we will be the first to advise all customers via email and a status update on our website just so you're not left in the dark.

Changes made 

We are writing to you to set out the measures we are taking as a business in response to the escalating situation in the UK due to COVID-19.

 

We are currently monitoring the situation very closely and wish to re-iterate that the health and safety of our employees , customers and members of the public that we interact with remains our priority.

 

We have already implemented the following precautionary measures :

  • Mandatory anti-bacterial cleaning of all electronic devices daily.

  • Everybody is encouraged to keep up to date with government and world organisation guidance.

  • Hand washing guidelines have been published and adhered to throughout the company

  • We have stopped any non-business critical visitors entering the building.

  • We have provided our drivers with protective gloves and anti-bacterial wipes.

 

Both APC and TPN networks have implemented temporary measures for the signing of the electronic POD devices effective immediately. These are detailed as follows :

 

  • TPN have advised that should a consignee wish to not sign the drivers electronic device at point of delivery, they are to sign on their own piece of paper with their own pen – the driver will then take a picture of this signature.

  • APC have advised that should a consignee wish to not sign the driver’s electronic device at point of delivery, the driver should type the receiver’s full name and sign “CV” in the signature box.

 

We will continue to monitor the impact that this unprecedented situation brings in the coming weeks however please be mindful that during this time delays may be encountered due to staffing issues and increased cleaning diligence.

 

We will of course keep you as informed as we possibly can. Should you have any urgent concerns – please express these to us immediately.

 

Please stay safe.

 

Kind regards

 

The Directors

We are

DERBY EXPRESS COURIERS

Our services
Overnight Parcels

We are a proud member of APC Overnight delivering all your requirements for parcel shipment across the UK, Ireland and Offshore.

International

We offer a wide range of international services working alongside Eastwest Cargo including European Road and Worldwide Air solutions.

Mail

We work in partnership with Whistl which allows you to send your non-urgent mail all under one roof with your normal APC Overnight driver.

Overnight Pallets

Working with TPN - THE Pallet Network allows us to provide overnight and economy solutions for pallet freight, whether this is business or residential - we can deliver.

Urgent Same day

There's no quicker way for your goods to be delivered than our same day service. Your goods are looked after by our driver from A to B.

InPost Lockers

InPost has a national network of nearly 1,200 fully automated parcel lockers that are accessible 24/7. This way you don't need to wait in or queue for your package.

WHAT OUR CUSTOMERS SAY:

Contact us:

Derby Express Couriers Ltd.

Unit 15 West Meadows Industrial Estate

Cranmer Road

DE21 6JL

Customer Services & Sales

01332 646100

Operations & Re deliveries

01332 854600

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