Frequently asked questions

APC Overnight

How do I track a consignment?


You can easily track a consignment through the APC Overnight website, please visit the Track a parcel link at the bottom of the page.




I've received a calling card, what do I do?


You can re arrange another attempt of your parcel for a weekday of your choice, please visit the Re-arrange a parcel link at the bottom of the page.




What are your restrictions for parcels?


We have a single item weight restriction of 30kg. We also have a product guide available for customers who'd like to know what sizes can and can't be sent through the network. Please email customerservice@derby-exp.co.uk for more details.




Do you offer a delivery time window?


Yes, APC offer a 2 hour time slot for parcels, if you are a customer and wish to be set up please email customerservice@derby-exp.co.uk




Can I be notified once my parcel has been delivered?


Yes, to be set up for email alerts please email customerservice@derby-exp.co.uk and we'll get you set up!





The Pallet Network

How can I track a pallet?


If you are a customer and have access to the TPN Booking platform, you can track everything through there with a full status bar on the progress of your pallet.




Can I be notified once my pallet has been delivered?


Yes, to be set up for email alerts please email customerservice@derby-exp.co.uk and we'll get you set up!





Internationals

How do I receive a quote for an International shipment?


If you'd like a quote please email international@derby-exp.co.uk with the destination country and ZIP code, weight, dimensions and preferred transit speed. We offer both Road and Air services within Europe, and Air outside of Europe.




Can I track my shipment once it's left me?


Yes, the morning after dispatch we will email you with the tracking number so you can follow it's progress to the delivery point.





Sameday

How do I book a sameday delivery?


If you'd like to arrange or get a quote for a sameday delivery, please email sameday@derby-exp.co.uk or call us on 01332 646100 and option. 1 and you'll be put straight through to the sameday team who can help.





Whistl Mail

How do I send mail with Derby Express?


Contact us at customerservice@derby-exp.co.uk with your mail requirments, we'll get you set up in now time to send mail effortlessly.




How does it work?


Once set up, you will manifest your mail the same way you do your normal APC freight, you attach a 'tray card' to each bundle of large and small letters and produce a label. This gets collected by our driver and processed through the hub and handled by Whistl. For a full overview visit 'Our Services' section where a full flyer can be viewed.





InPost Lockers

How do I send to a locker service?


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