APC Logo png.png

 

Temporary Service changes - 19/05/2022

With the upcoming Queen’s Platinum Jubilee 2022 bank holiday, we are preparing for increased volumes due to the extended bank holiday weekend. Having listened carefully to feedback and concerns raised over the past week, we are taking steps to assist our network and set realistic service expectations with customers. We have therefore made the following decisions:

  • Timed Services Suspension* - Adjustments will be made to New Horizon which will prevent timed services being booked for Monday 6th June, Tuesday 7th June and Wednesday 8th June.

    Timed services can be booked for Saturday 4th June 2022. This suspension will be removed so that timed services will be live again for deliveries on Thursday 9th June    

*APC has since revised the above to only be applicable to the 10am timed service

  • Live Fish / Live Coral Suspension - Due to the shortened week, we have taken the decision to suspend the delivery of Live Fish / Live Coral week commencing 30th May, due to the inability to return Live Fish if a delivery is not successful on the Wednesday.

  • Allow for one-day contingency - At this stage, to manage your customers expectations, we would recommend advising your customers that we are applying a one-day contingency for deliveries on Tuesday 7th and Wednesday 8th June. We are anticipating increased volumes following the extended bank holiday weekend.

  • Perishable Items - Customers should carefully consider the impact of the bank holiday closures on Thursday 2nd and Friday 3rd June on their perishable products. We advise not to send perishables items on Wednesday 1st June as the next due delivery date would be Saturday 4th June or Monday 6th June.

  • APC Called- CFD / Redelivery Day - The ability to book a Collect from Depot or a Redelivery will not be possible on Saturday 4th June, Tuesday 7th June or Wednesday 8th June. This allows depots to focus on first time deliveries.

Table.png

Service issues/delays

The courier industry as a whole is suffering from ever increasing fright numbers, driver & staff shortages and, to a lesser extent now, the fuel crises. All of these contribute to a back-log of deliveries that hinders the delivery depot's ability to deliver/collect to service, so some delays are unavoidable.

There are some depot’s that receive less freight than others and aren’t struggling so much with the afore mentioned but the whole network is reliant on each stage of the sortation – from collection, to sortation hub, to delivery – most of which are out of their control so any delay throughout this process also risks further delays to delivery.

We are unable to influence any change to this service as it is a nationwide issue that is affecting all courier networks in the wake of last year’s lock-down restrictions caused by COVID19, this has resulted in a knock-on effect that hinders several aspects of the sortation process. We can only ask that our customers manage their customers expectations with the possibility of delays.

We at DEC thank you all for you patience and understanding during this unusually challenging time.