COVID & Network Updates

Please click here to see our Covid-19 Risk Assessment

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04/01 - APC Tier 4 Zones

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Following on from our previous guidance, we can confirm Tier 4 restrictions have been lifted and you can now input to these areas from 04/01. Please still manage your customers expectations in the potential delays inevitable due to the increased freight into these zones.

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Thank you

DEC Team

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07/12/2020 - Update 07/12/2020 - Deliveries to London

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As a continued result of delays due to staff shortages, social distancing measures and increased freight caused by a dramatic rise in online orders and additional Christmas freight, all APC depot's and their drivers are under immense pressure. While every effort is being made to ensure all deliveries are made to service, there will inevitably be delays as a result.

Unfortunately, this is more so the case with depot's in the area of London who have seen a dramatically larger increase in freight numbers than predicted. Can we ask that you factor this into your communication with your customers to ensure full awareness of the current situation.

Thank you.

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Derby Express Management Team

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07/12/2020 - Temporary Suspension of Pre 10:00 Services

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As we come into the busiest time of the year for the logistics industry, APC advised they would review services over the peak weeks. We have made the decision to temporarily suspend the pre 10:00 servide for the remainder of peak. This service will resume again on the 30th December.

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There are no changes to the pre 12:00 service.

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Thank you again for your patience and understanding as always.

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25/09/2020 - Collections/Drop-offs from APC Depots

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We have seen increased lock down measures come info force this week as cases of COVID-19 increase.

To further protect our network, APC has advised that the facility for engineers to collect from depots is to be suspended again with effect from Monday 28th September.  
 

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08/09/2020 - Service Update

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As a network we are still dealing with increased freight numbers in conjuction with decreased staff due to COVID. The social distancing measures we have to follow at every stage of the parcels journey means this unfortunately has an impact on service levels and delays are expected.

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We would strongly advise to work with your own customers ahead of time to manage expectations with how the logistics industry as a whole has been impacted by COVID.

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We thank everyone for their understanding and patience.

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