COVID & Network Updates

Please click here to see our Covid-19 Risk Assessment

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23/04/2021 - TPN service update

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To support the TPN depots that are still struggling with fright volumes, and with the high probability of more to come with the upcoming bank holiday, TPN has implemented some service changes and restrictions to come in over the next week. These changes will not only assist the depot's in their recovery, but will minimise any delays to your customers deliveries.

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Timed Deliveries:

The following service restrictions will take effect from Monday 26th April 2021 and will be reviewed weekly to remove at the earliest opportunity. These will run for a maximum period of 6 weeks with a final date of Friday 4th June 2021.

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Third Party Collections:

Cut off time to be moved from 12pm for same day collections. Any collections must be input the day before the collection is due, input cut off time 8pm.

This will be applied across the network with effect from Tuesday 4th May 2021.

Economy Service & Red Label:

With effect from input on Tuesday 4th May 2021, the economy service will be extended from a 48hr service to a 72hr service across the network. This will be replicated in the red label procedure allowing depots 48hrs to deliver rather than 24hrs.

This will remain in place up to Friday 4th June 2021.

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22/04/2021 - TPN info

TPN customers, please CLICK HERE for a copy of the email sent out on 21/04 regarding the current status of the TPN network.

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19/04/2021 - TPN depot delay

TPN has reactivated the postcodes, PL, BA, EX, TQ & DT. However, to further assist in their recovery, they have limited the service to EC (Economy) and BKIN (Book-in).

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07/04/2021 - TPN Delays

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The Pallet Network (TPN) is currently experiencing extremely high volumes of freight. While every effort is being made to conform to the service selected, some delays are expected due to the additional pressure this puts on the sortation centre. We ask that you manage your customers expectations accordingly.

Thanks as always for you patience and understanding.

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DEC Team

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06/04/2021 - APC Service Update

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As a network we are still dealing with increased freight numbers in conjuction with decreased staff due to COVID. The social distancing measures we have to follow at every stage of the parcels journey means this unfortunately is still having an impact on service levels and delays are expected.

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We would strongly advise to work with your own customers ahead of time to manage expectations with how the logistics industry as a whole has been impacted by COVID.

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We thank everyone for their understanding and patience.

APN Letter for current service issues